Privacy Policy

 

Refund & Privacy Policy

 


IVapeGreat Pakistan – ivapegreat.com.pk

 

 

 

 

1. Refund & Exchange Policy

 


At IVapeGreat Pakistan (ivapegreat.com.pk), we prioritize customer satisfaction and ensure all our products are 100% original, sealed, and quality checked before dispatch. However, in rare cases where an issue arises, our refund and exchange rules are as follows:

 

 

 

1.1 Device Refunds & Exchanges

 


We offer refund or exchange for any manufacturing fault in the device.


Conditions:

 

  • The issue must be reported within 2 days of receiving the product.

  • The device must be in original condition, with all packaging and accessories.

  • Physical or user-induced damage is not covered.

 


Process:

 

  1. Contact our support team with your order number, device pictures/videos, and proof of fault.

  2. After verification, we will arrange exchange or refund as per your preference.

 

 

 

 

1.2 E-Liquid / Vape Liquid Refunds & Exchanges

 


Due to hygiene and safety standards:

 

  • Opened e-liquids are strictly non-refundable and non-exchangeable.

  • Unopened bottles may be exchanged or refunded within 7 days of receiving the product.

 


Conditions:

 

  • Bottle seal must be intact and unused.

  • Product must include original packaging.

  • Flavour preference or personal taste is not covered.

 

 

 

 

1.3 Non-Returnable Products

 

 

  • Opened e-liquids

  • Used devices

  • Damaged items caused by misuse

  • Discounted / clearance products (unless faulty on arrival)

 

 

 

 

1.4 Order Cancellation

 


You may cancel your order before dispatch.

Once shipped, cancellation is not possible.

 

 

 

1.5 Refund Completion Time

 


Once approved:

 

  • Refunds may take 3–7 working days depending on bank/payment gateway processing times.

 

 

 

 

2. Privacy Policy

 


Your privacy and data security are extremely important to us. This Privacy Policy outlines how ivapegreat.com.pk collects, uses, and protects customer information.

 

 

 

2.1 Information We Collect

 


We may collect the following:

 

  • Name

  • Email address

  • Phone number

  • Shipping & billing address

  • Order history

  • Device/browser information

  • Payment information (processed securely through third-party gateways)

 


 

Note:

 


We do not store any debit/credit card details on our servers.

 

 

 

2.2 How We Use Your Information

 


Your information is used for:

 

  • Processing and delivering orders

  • Customer verification

  • Improving website experience

  • Providing customer support

  • Marketing updates (only with consent)

  • Fraud prevention and security

 

 

 

 

2.3 Data Protection

 


We ensure:

 

  • Encrypted website browsing (SSL)

  • Secure servers

  • Strict access control

  • No unauthorized sharing of customer data

 


Your data is never sold, rented, or misused.

 

 

 

2.4 Sharing of Information

 


We may share limited information only with:

 

  • Payment processors

  • Delivery partners (couriers)

  • Legal authorities (only if required by law)

 


These parties are required to protect your information.

 

 

 

2.5 Cookies

 


Our website uses cookies to:

 

  • Improve shopping experience

  • Store cart data

  • Remember user preferences

  • Track analytics for performance

 


You can disable cookies anytime through your browser settings.

 

 

 

2.6 Age Restriction

 


Our products are only for 18+ adults.

By using ivapegreat.com.pk, you confirm that you are 18 years or older.

 

 

 

2.7 Changes to This Policy

 


We may update this policy when necessary.

Any changes will be posted on this page with the updated date.

 

 

 

3. Contact Us

 


For refunds, exchanges, or privacy questions, reach us at:


IVapeGreat Pakistan

📧 Email: info@ivapegreat.com.pk

📩 WhatsApp: +92 300 8209977

🌐 Website: www.ivapegreat.com.pk